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What are your opening times?
Monday to Friday from 10am to 6pm, throughout, on Saturday from
9am to 12 noon. Closed Saturday in summer (summer holidays) and
there is an emergency service for three weeks (firm’s holiday).
Please query whether we are open at Christmas, Easter, etc!
What is the best way to reach you?
Our address is:
Wiener Flötenwerkstatt
Werner Tomasi Ges.m.b.H.,
Neulinggasse 20, 1030 Vienna, Austria.
(About ten minutes’ walk from Belvedere Palace, around five
minutes’ walk from the University of Music.)
G e t t i n g t h e r e
By car:
Route maps at:
• www.flute.at (contact heading)
• www.map24.com
• http://portale.web.de/Auto/Routenplaner/
(as of October 2002)
Further information:
City of Vienna information services (in German):
www.wien.gv.at/verkehr/baustellen/index.htm
ÖAMTC(in German):
http://www.oeamtc.at
If necessary you find current informations about road conditions on
www.flute.at (News)
CAUTION: the third district is a short-term parking
zone from Monday to Friday, from 9am to 8pm. You require parking
tickets to park your car (available at tobacconists).
See also:
• http://virtualvienna.net
By public transport:
You can reach us with the following public transport:
• with the underground, line 3,
Rochusgasse station, exit Hainburgerstraße,
• with the tramway, line 0, Neulinggasse
stop,
• with the bus, line 4a, Neulinggasse
/ Ungargasse stop
• and with the rail express, Rennweg
station.
See also:
• Route plan at www.flute.at
(contact heading).
• “Getting around in Vienna” – City of
Vienna information services (in English):
www.wien.gv.at/english/gettinga.htm
Can I buy a piano from you?
No! But we carry everything to do with flutes:
• flutes, piccolo flutes, alto
flutes, bass flutes, traverse flutes, wooden flutes,...
• recorders (Garklein, sopranino,
soprano, alto, tenor, bass, large bass,
voice-flute, various historic tunings...)
• accessories for flutes and recorders
• sheet music for flutes and recorders,
from the Renaissance to Pop,
specialist literature, tuition materials,...
• music stands, play-along CDs,...
Send us a query!
Do you also despatch instruments?
Yes! We will send you all articles from our range per post!
Not only instruments, but also sheet music and accessories. Send
us a query!
Can my flute / recorder be repaired immediately?
We can’t promise! Before the “treatment” a “diagnosis”
must generally be made, only then can we tell you how long the repair
will take! An “emergency operation” is probably possible
in very urgent cases, or we will loan you a replacement instrument
for a small fee.
How long will a repair take?
That depends on various factors:
• the type of repair necessary.
• the age and condition of the
instrument.
We can only decide on the probable duration of the repair after
examining the instrument at our workshop.
Guidelines for flutes:
• two days to one week for a “small
service”.
• notification is required for
a general overhaul, which takes one week to ten days.
Guidelines for recorders:
• two to three day for a small
service
• we send more extensive repairs
(such as gluing cracks) away for delicate repairs, duration
on request!
I live some distance away, can I also send my flute to
you?
To ensure that your instrument arrives safely and undamaged, please
observe the following:
• ensure that your instrument is
well packed in its case and is not loose
(rattles in the case).
• never send the instrument in
its case alone.
• use a stable cardboard box and
fill it out with packing (e.g. balled newspaper)
and close properly with packaging tape (no Scotch tape),
• place a note in the package containing
your name, address, telephone number
and a description of the problem.
• keep the despatch receipt until
the instrument has been returned to you!
• it is not necessary to despatch
the package as freight.
We will return the instrument after its repair per cash on delivery.
Is your question not yet answered? Don’t worry – send
us your query per –email, we
will answer you within 24 hours on working days!
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